Terms and Conditions

Chess Valley Equine – Terms and Conditions of Business

These Terms and Conditions set out the terms upon which we, Chess Valley Veterinary Services Limited (trading as Chess Valley Equine) provide our services to you, the client, including billing and payment arrangements. By accepting our services or purchase of goods, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all matters on which you engage us, except as we may otherwise agree. If unsure of any aspect of these Terms and Conditions, please ask us for further details.

Clients

Except for pre-purchase examinations, our client is the owner of the horse and, unless otherwise agreed, we will invoice the horse’s owner directly for our services and related costs. Where a horse has more than one owner, each owner will be considered our client and will be jointly and severally responsible for the payment of our fees, irrespective of which owner has instructed us or however the owners agree amongst themselves to divide responsibility for veterinary fees.
For pre-purchase examinations, our client will be the prospective purchaser of the horse, not the vendor or their agent.

Where the horse’s owner has given their permission to a livery yard or stables to request veterinary work in respect of such horse, then the owner is primarily responsible for ensuring accounts are settled on time. We will assume, when a livery yard/stables authorises us to provide our services/goods to a horse, that the horse’s owner has given permission for the livery yard/stables to call a veterinary surgeon and authorise treatment. If any dispute over such permission between the owner and the livery yard/stables arises, then the livery yard/stables will be liable to settle our invoice.

If, during the course of treatment, it is necessary for us to refer your horse to a third party for a particular procedure/treatment, we will seek your permission before doing so. You will become a client of that third party and
you, not us, will be directly responsible for payment of their fees.

Fees

All professional fees for our services, together with charges for any disbursements (including drugs and other consumables) are subject to VAT at the current rate. We normally charge our fees based on the procedure/treatment required, call out and professional charges, and the drugs, resources, materials and other consumables used in treating your horse.
Out of hours treatment will be subject to an additional charge. Our charges will be reviewed periodically, and further details are available on request

Cost Estimates

Should you require it, we will provide an estimate as to the anticipated costs of the treatment options available for your horse, and accordingly how much our total charges are likely to be. Due to the unpredictable nature of the condition or illness which your horse may be experiencing, any estimate given can only be approximate, and that estimate may change as the matter proceeds and it becomes clearer what treatment is most appropriate. An estimate is not a fixed fee and any estimate we provide will not constitute a promise or agreement that we will render services within a specific time or for a fixed amount.

We always try to keep you informed about costs as they arise and update our estimates as appropriate.

We will endeavour to keep you informed of significant developments which arise during the course of our services, to consult with you about our work on an ongoing basis and to obtain your direction on important issues. Please ensure that you provide us with appropriate and up to date contact details to enable us to discuss treatment with you. If we cannot contact you, we will always put the welfare of the animal first.

Payment Terms

Clients may settle their account at the end of the consultation, and where this is not the case we will render invoices for our professional services and related charges on a bi-monthly basis. Payment should be made within 14 days, without regard to the completion or outcome of the course of treatment provided. A detailed breakdown of charges incurred will be provided on request.

We may ask for pre-payment (or guarantee with a credit/debit card) or part payment in advance for services or goods where we consider it appropriate to do so. This may include payment for unusually large items of expenditure, or where the account opening process for new clients is yet to be completed. We reserve the right to reference current or prospective clients’ credit worthiness through appropriate credit-checking processes, which may include checks with a credit referencing agency or other reasonable checks.

Where our charges are covered by an insurance policy for your horse, we will normally require that you settle your account with us before the insurance company has paid your claim.

Payment Methods

You may settle your account using the following payment methods:

  1. Online banking: Payments can be made by bank transfer / online banking to the following account:
    Name: Chess Valley Veterinary Services Ltd.
    Sort Code: 60-01-15
    Account: 44578466
    Reference: please enter your name and client account number, e.g. Smith – 123456

  2. Debit/Credit Card: We accept most major credit/debit cards as a preferred method of payment. Card payments can be made by telephone or in person to the vet at the time of consultation.

  3. Cheques: Cheques should be made payable to Chess Valley Equine. Cheques are to have the client’s name, address and client account number written on the back.

Returned Payments

Any cheque returned as unpaid or any credit or debit card payment not honoured (including chargebacks) will result in the account being restored to the original sum. Additional charges, costs and interest incurred as a result of such failed payment will be added to your account.

Overdue accounts

Where an account becomes overdue we will first seek to discuss with you the reason for non-payment. Subject to any welfare concerns, we reserve the right to suspend work for you in the event of non-payment. At our discretion, overdue accounts will incur interest charges at a rate of 4% above the base rate from time to time. If it becomes apparent that payment is not forthcoming under our agreed terms, we will take action to recover the debt due. This may result in the involvement of a debt collection agency or other legal enforcement action including a County Court claim. Any costs or expenses (including in respect of our time) which we incur in collecting the debt will be added to the amount due. Persistent late payment may result in refusal by us to provide further services, and we reserve the right to require clients who have an outstanding debt to prepay or guarantee with a credit/debit card before further services are provided.

Disputes

In the unlikely event that a dispute arises in respect of our services or any invoice, we would ask that you first seek to resolve this dispute by discussing the matter further with us. Any dispute regarding an invoice must be notified to us in writing within 7 days of receipt of the invoice. Where we consider a dispute to be without substance, and/or it is subsequently resolved in our favour, we may implement our procedure on overdue accounts.

We shall have no liability in respect of any such claim unless you give us written notice of the claim, stating in reasonable detail the nature of the claim and, to the extent practicable, an estimate of the amount claimed, within 12 months after the completion of provision of our services in that matter”.

Data Protection

Any information, including personal data, that we collect in our practice may be controlled, stored and processed by us for the purposes of providing our services to you. By registering with us as a client you agree that we may provide you with veterinary information and marketing materials about our services which we consider may be of interest to you. Should you wish not to receive such marketing materials please let us know. We will not intentionally pass any details to third parties, unless specifically detailed below, without your permission.
You are responsible for providing us with correct information to allow us to provide our services to you, such information to include name, contact details, animal details, details of owners or those looking after the animals and details of any other veterinary practice with which the animal is or has been registered.

All records, including x-rays, scans and other documents, remain the property of Chess Valley Equine, irrespective of whether or not you have been charged for the procedure which generated such record. We will however share such records with another veterinary practice at your reasonable request.

Variation

We may update, vary or otherwise amend these Terms and Conditions at any time, or supersede them with new terms and conditions, and such update, variation or amendment or new terms shall be valid once posted on our website (www.chessvalleyequine.com).
No update, variation or amendment shall be valid unless specifically agreed to by us in writing. Only directors of Chess Valley Veterinary Services Limited have authority to update, vary or amend these terms.

Contact Details

Should you wish to write to us, please do so at:

Chess Valley Equine
Shardeloes Farm
Cherry Lane
Amersham
Bucks
HP7 0QF
Or info@chessvalleyequine.com